Delivery

SHIPPING & DELIVERIES – GENERAL

• All orders attract a flat rate of $29.50 shipping including GST (excludes wedding cakes and grazing boxes).
• We ship only to addresses within Australia.
• We do not deliver on weekends or public holidays. 
• We use a refrigerated courier to deliver our goods. Just certain interstate locations Australia Post/StarTrack will be used.

FREE SHIPPING ONLY FOR SYDNEYSIDERS FOR ORDERS $250 OR OVER

• We are currently offering free delivery for Sydneysiders in the lockdown period for any orders $250 or over 🙂
• Please select FREE Shipping at the checkout
• Please place your order by 10am to receive your order the following day Monday to Thursday
• We currently do not offer same day delivery
• We currently cannot accept phone orders for deliveries all orders must be made online
• We do not deliver on Saturday or Sunday
• Please place your preferred date of delivery in the “Order Notes” at the checkout and we will respond if we are able to meet the request.
• Orders placed after 10am Thursday: if the delivery address is 5m radius from Surry Hills it will be delivered Friday otherwise delivery will be on Monday or Tuesday.
• Orders placed on the weekend Saturday and Sunday will be delivered on Tuesday if no preferred date is given
• We cannot guarantee a time for delivery
• If you would like something more specific this can be arranged please email us and we can arrange a quote with a price for the delivery on a certain day and time.
• To keep our Grazing boxes looking great, they can only be delivered 5km from Surry Hills
• Please continue to Sydney Shipping and Deliveries below

SYDNEY SHIPPING & DELIVERIES MONDAY TO FRIDAY ONLY

• For Sydney deliveries, please place your order by 10am for next day delivery (excludes weekends). 
• Same day can be arranged just depending on your location, please email us before placing your order.
• We deliver in Sydney – Monday to Friday 10am to 6pm.
• Please specify the date of delivery in our “Order Notes” at the checkout
• We cannot guarantee a time for delivery
• We cannot guarantee same day Sydney delivery but please call or email us and we will check your location.
• Ensure all billing and delivery details are correct when you place your order, we do not accept any responsibility for delays or product spoilage as a result of incorrect delivery details.
• We recommend you select a delivery address where someone will be there to receive the parcel during business hours.
• Please inform us in the checkout notes if you live in a secure building. Please give us instructions how and where to leave your order.
• We cannot be liable for spoiled goods if a delivery by our courier is unsuccessful due to not being able to access a secure building or unsafe to leave due to locked gates.
• By agreeing to the “terms and conditions” you agree to “Authority To Leave” – Selecting “Yes” is highly recommended. This will mean you have given the courier authority to leave the parcel in a safe place at the receiver address without signature.  By selecting “No’  please make sure that someone will be at the address to receive the parcel. If no-one is at the nominated address at the time of delivery, the courier will return the order to the store to deliver another date.  For this service there will be an extra charge.
• The following products need to be refrigerated immediately upon arrival: all cheeses and dairy products; sliced meats, any chocolate-based confectionery.

INTERSTATE AND REGIONAL NSW SHIPPING & DELIVERY 

• To ensure quality and freshness all Interstate and Regional NSW deliveries are dispatched from our store on Monday only. 
• Cut off time is Monday 7am for same week delivery (if stock is available).
• To ensure quality, we deliver on Tuesday, Wednesday, Thursday and Friday Australia-wide. We will send you a tracking number to track your item once it is despatched.
• Deliveries are made Tuesday to Friday between 9am and 6pm.
• We do not deliver on weekends or public holidays.
• We make no guarantees about expected delivery times, including Christmas orders.
• We may choose not to deliver certain cheeses, meats or products interstate due to your location and extreme heat and unusual high temperatures which can spoil the product.  Eg. over 30 to 40 degrees in Summer.
• Cheese orders are dispatched in insulated containers.
• All cheese orders are delivered by Interstate Couriers.  We use Australia Post, StarTrack and Independent Couriers. 
• By agreeing to the “terms and conditions” you agree to “Authority To Leave” – Selecting “Yes” is highly recommended. This will mean you have given the courier authority to leave the parcel in a safe place at the receiver address without a signature.  By selecting “No’ please arrange for someone to be at the address to receive the parcel. If no-one is at the nominated address at the time of delivery, the courier will leave a card to collect the parcel at your local Post Office or courier depot.  Or in some cases the courier may need to deliver on another date.  For this service there may be an extra charge.
• Unpack, check and refrigerate your cheese order immediately upon arrival.

CHEESE WEDDING CAKE DELIVERIES

• Cheese Wedding Cakes do not attract a delivery fee at the checkout. 
• Cost of deliveries are based on quotes to your venue or nominated address.
• Please contact us at ciao@ocello.com.au to request a quote to your location.

SHIPPING CHEESE AND MEATS – OUR RECOMMENDATIONS

• When deciding on cheeses and other perishable goods please consider your location.
• If you reside in a location that is remote we do not recommend you select very soft cheeses and fresh cheese such as buffalo mozzarella.
• Cheeses that travel well are firm and hard cheeses.
• Also we do not recommend sending sliced cured meats to regional NSW or Interstate remote areas.
• If your unsure please send us an email at ciao@ocello.com.au  we are happy to help you with your enquiry.

CHRISTMAS DELIVERIES INTERSTATE AND STORE PICK UP

For Sydney Customers please place your order by Thursday 16th December as this is your last day to place your online order for a secured dispatch before Christmas and to secure your Cheeses for collection on 22nd, 23rd and 24th December.

Interstate customers – cut off is Saturday 11th December to receive goods before Christmas.  Any orders received after this date, next dispatch will be after 4^th January 2022.